Understanding funeral customs and etiquette can help you feel more confident during a difficult time.
What to Wear
While black is traditional, it's no longer mandatory. The key is to dress respectfully:
Conservative, modest clothing in muted colors
Avoid bright colors unless specifically requested
Smart casual is usually appropriate
Consider the family's wishes - some request colorful clothing
What to say or do..
Keep condolences simple and sincere:
"I'm sorry for your loss"
"Thinking of you at this difficult time"
"She will be greatly missed"
Share a fond memory if appropriate, always try to talk, not avoiding the situation. Bring along things which may help the family, sometimes cooking food and helping with meals helps more than you think.
Offer to help with family chores or childminding where possible
Avoid: Asking how they died, saying "I know how you feel", or offering unsolicited advice.
During the Service
Arrive on time or slightly early
Always turn off mobile phones
Follow the lead of others for standing/sitting
It's always okay to show emotion
Sign the book of condolence if present
Children are usually welcome but consider their age
Flowers & Donations
Check the funeral notice for guidance and you can also speak to the Funeral Director:
"Family flowers only" means don't send flowers
Donations often requested for a chosen charity, there may be a donation box at the service or an online charity. QR codes are now used in many places and can link to charity pages or video streaming options.
If sending flowers, include a simple message
Sympathy cards can be sent to the family home
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Our Locations
Waterloo Office (Main)28 Crosby Rd N, Waterloo, L22 4QFMonday-Friday 9am-5pm
Formby Office49 Liverpool Rd, Formby, L37 6BTMonday-Friday 10am-4pm
Netherton Office38 The Marian Square, Bootle, L30 5QAMonday-Friday 9am-5pm