Funeral Estimator

Funeral Etiquette

A Guide to Funeral Etiquette

Understanding funeral customs and etiquette can help you feel more confident during a difficult time.

What to Wear

While black is traditional, it's no longer mandatory. The key is to dress respectfully:

  • Conservative, modest clothing in muted colors
  • Avoid bright colors unless specifically requested
  • Smart casual is usually appropriate
  • Consider the family's wishes - some request colorful clothing

What to say or do.. 

Keep condolences simple and sincere:

  • "I'm sorry for your loss"
  • "Thinking of you at this difficult time"
  • "She will be greatly missed"
  • Share a fond memory if appropriate, always try to talk, not avoiding the situation. Bring along things which may help the family, sometimes cooking food and helping with meals helps more than you think. 

Avoid: Asking how they died, saying "I know how you feel", or offering unsolicited advice.

During the Service

  • Arrive on time or slightly early
  • Always turn off mobile phones
  • Follow the lead of others for standing/sitting
  • It's always okay to show emotion
  • Sign the book of condolence if present
  • Children are usually welcome but consider their age

Flowers & Donations

Check the funeral notice for guidance and you can also speak to the Funeral Director:

  • "Family flowers only" means don't send flowers
  • Donations often requested for a chosen charity, there may be a donation box at the service or an online charity. QR codes are now used in many places and can link to charity pages or video streaming options.
  • If sending flowers, include a simple message
  • Sympathy cards can be sent to the family home

Contact Us

Our Locations

Waterloo Office (Main)
28 Crosby Rd N, Waterloo, L22 4QF
Monday-Friday 9am-5pm
Formby Office
49 Liverpool Rd, Formby, L37 6BT
Monday-Friday 10am-4pm
Netherton Office
38 The Marian Square, Bootle, L30 5QA
Monday-Friday 9am-5pm
24 Hour Support Line
0151 928 1625
Email: [email protected]